frequently asked questions button on keyboard website header

Frequently Asked Questions

Office Hours: Monday-Friday 12:00PM to 8:00PM


How do I pay for my reservation?

Fares are paid directly to the driver upon completion of the trip. We accept cash, Visa and Master Card. If you are not the passenger and would like to pay ahead of the trip you can call our office directly at 760-748-8853.

What if my flight is delayed, or comes in early?

To combat traffic issues, delay issues and any other uncertainty we have created pick up windows. When you make a reservation you will be given a pick up window. This window will give you the latest time you will be picked up. If you miss your pick up window completely we will just roll your pick up to the next window.

Can I book a shuttle to Las Vegas?

Currently we only provide transportation for the High Desert to and from the ONT and LAX Airports. We are considering new routes if you would like to propose one please send your ideas and suggestions to support@thehighdesertshuttle.com.

Can I travel with my pet?

Yes! We love pets! We just require that all pets are transported in a carrier, excluding service animals. For all pets in carriers there is a small additional fee, service pets ride free of charge.

Can I get a shuttle for local transportation?

High Desert Shuttle provides the high desert with dependable shuttle service to and from airports. We do not offer shuttles from one local location to another, for example we do not shuttle from Victorville to Apple Valley.

Do I need a reservation?

While our shuttles have daily departure and arrival times we do not run unless we have passengers, so all passengers must make a reservation. Please submit your reservation 48 hours before your flight to ensure we can process your request.

Do I tip my driver?

While tips are not required or included in shuttle fare, they are always greatly appreciated by our hardworking drivers.

Is this a good option for business travelers?

For business travelers, our professional drivers are a lifesaver. We pick you up and drop you off based on your reservation, so you don't have to navigate the freeways or airport parking. And if you need to get some work done en route, no problem! Our drivers will make sure you get where you need to go safely and on time.