Terms and Conditions of Use

High Desert Shuttle is a shuttle company. Your reservation may be combined with another reservation. We take pride in ensuring that all passengers make it to their destination on time and the adding of passengers will not affect your drop off times.

Payment: A credit card is needed to hold your reservation. Payment is due when services are rendered. A $25-dollar fee will be charged to all cancellations within 48 hours of the pick-up. No Shows and reservations cancelled within 4 hours of the scheduled pick up will be charged the full fare.

Deposit: High Desert Shuttle is committed to providing our customers with the best possible experience. That's why we require a non-refundable $25 deposit to book a shuttle reservation. The deposit helps to ensure that our shuttles are on time and consistent by deterring No-Shows or last minute cancellations. We want our customers to be able to rely on us, whether they're traveling to or from the airport. So we hope you understand our policy and we look forward to serving you in the future. Thank you for choosing High Desert Shuttle!

Luggage Limits: We allow two full size (Not to exceed 50 lbs each) suitcases and a small personal item per person, up to groups of 4. For groups of 5 or more a luggage trailer may need to be added for an additional fee, necessity of the luggage trailer depends on amount of luggage. For groups less than 5 but with more than 2 pieces of luggage and a personal item per person, $5 a bag will be charged after. Luggage space is limited and needs to be planned therefore; any undisclosed extra bags will be charged at $10 a bag.

Children: If the law requires your child to ride a car seat, please bring one for the trip or call us ahead and ask us to provide one for a $5 fee.

Pets: We do allow pets. Pets must have a reservation. Service animals are free, all other pets must be in carriers and are $10 a pet each way.

Non-Airport Pick Ups: Pick up times given for non-airport pick ups is based on a pick up time window. We do ask that all customers be ready 15 minutes before and 15 minutes after given pick up time in the reservation confirmation.

Delayed Flights: We track all incoming flights. It is the passenger’s responsibility to ensure that we have correct flight number. If your flight is delayed for any reason we adjust your pick up to 30 minutes after you land. If your flight is delayed over 2 hours you must call and get a revised pick up time. If you miss your flight you must call High Desert Shuttle immediately to get rescheduled. All rescheduling and same day changes are based upon availability.

Cancellation Policy: If you are unable to keep your reservation please call us at least 48 hours before your travel date at no additional fee. Pre-paid reservations that are cancelled are subject to a Cancellation Fee regardless of amount of time given before canceling. Non-Prepaid Cancellations inside of 48 hours will receive a $25 nonrefundable reservation fee. Cancellations made within 4 hours of pick up will not be due a refund but can be issued a travel credit to be used within 90 days. Not calling to cancel or change reservation at least 4 hours before reservation will constitute a No show. No show will be charged full fare and forfeit that pick up. We track incoming flights, if you change flight numbers you must let us know. If you are not on the flight we are tracking you will be considered a No Show.


High Desert Shuttle, (High Desert Shuttle), is committed to keeping any and all personal information collected of those individuals that visit our website and make use of our online facilities and services accurate, confidential, secure and private. Our privacy policy has been designed and created to ensure those affiliated with High Desert Shuttle of our commitment and realization of our obligation not only to meet but to exceed most existing privacy standards.

THEREFORE, this Privacy Policy Agreement shall apply to High Desert Shuttle, and thus it shall govern any and all data collection and usage thereof. Through the use ofhttp://thehighdesertshuttle.com/ you are herein consenting to the following data procedures expressed within this agreement.

Collection of Information

This website collects various types of information, such as:

  • Voluntarily provided information which may include your name, address, email address, billing and/or credit card information etc., which may be used when you purchase products and/or services and to deliver the services you have requested.
  • Information automatically collected when visiting our website, which may include cookies, third party tracking technologies and server logs.

Please rest assured that this site shall only collect personal information that you knowingly and willingly provide by way of surveys, completed membership forms, and emails. It is the intent of this site to use personal information only for the purpose for which it was requested and any additional uses specifically provided on this site.

We may also gather information about the type of browser you are using, IP address or type of operating system to assist us in providing and maintaining superior quality service.

It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of and share information collected.

Use of Information Collected

High Desert Shuttle may collect and may make use of personal information to assist in the operation of our website and to ensure delivery of the services you need and request. At times, we may find it necessary to use personally identifiable information as a means to keep you informed of other possible products and/or services that may be available to you from http://thehighdesertshuttle.com/ . High Desert Shuttle may also bein contact with you with regards to completing surveys and/or research questionnaires related to your opinion of current or potential future services that may be offered.

High Desert Shuttle does not now, nor will it in the future, sell, rent or lease any of our customer lists and/or names to any third parties.

High Desert Shuttle may deem it necessary to follow websites and/or pages that our users may frequent in an effort to gleam what types of services and/or products may be the most popular to customers or the general public.

High Desert Shuttle may disclose your personal information, without prior notice to you, only if required todo so in accordance with applicable laws and/or in a good faith belief that such action is deemed necessary or is required in an effort to:

  • Remain in conformance with any decrees, laws and/or statutes or in an effort to comply with any process which may be served upon High Desert Shuttle and/or our website;
  • Maintain, safeguard and/or preserve all the rights and/or property of High Desert Shuttle; and
  • Perform under demanding conditions in an effort to safeguard the personal safety of users of
  • http://thehighdesertshuttle.com/ and/or the general public.
  • Children Under Age of 13
  • High Desert Shuttle does not knowingly collect personal identifiable information from children under the age of thirteen (13) without verifiable parental consent. If it is determined that such information has been inadvertently collected on anyone under the age of thirteen (13), we shall immediately take the necessary steps to ensure that such information is deleted from our system’s database. Anyone under the age of thirteen(13) must seek and obtain parent or guardian permission to use this website.
  • Unsubscribe or Opt-Out
  • All users and/or visitors to our website have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our website please send an email that you wish to unsubscribe tosupport@thehighdesertshuttle.com. If you wish to unsubscribe or opt-out from any third party websites, you must go to that specific website to unsubscribe and/or opt-out.
  • Links to Other Web Sites
  • Our website does contain links to affiliate and other websites. High Desert Shuttle does not claim nor accept responsibility for any privacy policies, practices and/or procedures of other such websites. Therefore, we encourage all users and visitors to be aware when they leave our website and to read the privacy statements of each and every website that collects personally identifiable information. The aforementioned Privacy Policy Agreement applies only and solely to the information collected by our website.
  • Security
  • High Desert Shuttle shall endeavor and shall take every precaution to maintain adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of the user’s personal information under our control.
  • The company also uses Secure Socket Layer (SSL) for authentication and private communications in an effort to build users’ trust and confidence in the internet and website use by providing simple and secure access and communication of credit card and personal information.
  • Changes to Privacy Policy Agreement
  • High Desert Shuttle reserves the right to update and/or change the terms of our privacy policy, and as such we will post those change to our website homepage athttp://thehighdesertshuttle.com/, so that our users and/or visitors are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point in time High Desert Shuttle decides to make use of any personally identifiable information on file, in a manner vastly different from that which was stated when this information was initially collected, the user or users shall be promptly notified by email. Users at that time shall have the option as to whether or not to permit the use of their information in this separate manner.
  • Acceptance of Terms
  • Through the use of this website, you are hereby accepting the terms and conditions stipulated within the aforementioned Privacy Policy Agreement. If you are not in agreement with our terms and conditions, then you should refrain from further use of our sites. In addition, your continued use of our website following the posting of any updates or changes to our terms and conditions shall mean that you are in agreement and acceptance of such changes.
  • How to Contact Us
  • If you have any questions or concerns regarding the Privacy Policy Agreement related to our website, please feel free to contact us at the following email, telephone number or mailing address.
  • Email:support@thehighdesertshuttle.com
  • Telephone Number: 760-SHUTTLE